Return and Refund Policy

Duration and Eligibility

• Our return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
• For eligibility, items must be unused, in the same condition received, and in original packaging.

Non-returnable Items

• Perishable goods such as food, flowers, or magazines.
• Products for intimate or sanitary use, hazardous materials, or flammable liquids or gases.
• Gift cards, downloadable software, certain health, and personal care items.
• Always retain a receipt or proof of purchase for returns. Do not return items directly to the manufacturer.

Partial Refunds (if applicable)

• Books showing signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records.
• Items not in original condition, damaged, or missing parts not due to our error.
• Any item returned more than 30 days after delivery.

Refund Process

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within a certain number of days.

Late or Missing Refunds

• First, check your bank account.
• Then, contact your credit card company. Refunds may take some time before they're officially posted.
• Next, contact your bank. Refunds have processing times.
• If still unresolved, email us at contact@popcard.io.

Sale Items

• Only regular-priced items are refundable. Sale items cannot be refunded.

Exchanges

• We replace items only if they are defective or damaged.
• For exchanges, email us at contact@popcard.io.

Gifts

• If the item was marked as a gift during purchase and sent directly to you, you'd get a gift credit for the returned item's value.
• If the item wasn't marked as a gift or the gift giver had it sent to themselves to give to you later, we will send the refund to the gift giver.

Shipping

• You're responsible for the return shipping costs, which are non-refundable.
• If refunded, the cost of return shipping will be deducted from your refund.
• Timeframes for exchanged products to reach you may vary based on location.
• For items valued over $75, consider using trackable shipping or purchasing shipping insurance. We can't guarantee receipt of your returned item.